Shipping and Delivery

Shipping and Delivery

Packages ready for shipping
Photo of our eco-friendly packaging

We ship packages Monday though Friday. All orders placed before 12pm EST will be shipped on that same day.

All of our orders are packaged and shipped in a way that’s most economical for you. We use the USPS for most package deliveries, though we will occasionally use the services of UPS and FedEx as well. You can use the shipping calculator in our shopping cart to get real-time pricing.

FAQ: Do you ship internationally?
A: Yes, to nearly every country on Earth! To view the cost, please see the shipping calculator in our shopping cart.

FAQ: Will I be charged any fees on my international order?
A: Every country has their own method of handling fees on imported goods. We don’t collect any fees on your behalf, so this depends entirely on your countries laws.

FAQ: My shipment has gone a while without any tracking update. Is it lost?
A: Please allow up to 30 days from the last scan date before considering your package lost. For international shipments, please allow up to 45 days. If this is the case, please contact us.

FAQ: My order tracking information is showing delivered, but I never received it. What should I do?
A: In the unfortunate circumstance that your tracking info is showing delivered but you haven’t received your package, you must attempt to resolve it with the respective carrier. We are not responsible for misdelivered packages.

FAQ: When will my order ship if placed during a holiday?
A: In the event of a federal holiday when most shipping services are temporarily closed, your order will ship on the next available business day.

All orders are shipped from Northeast Ohio. Please view the chart below for estimated shipping time to your area. If your location is not listed, expect 4+ days for delivery.

Shipping Chart

Last updated: October 11, 2021